Callers get step-by-step help from your own documentation.
ModPhone answers support calls from your manuals, knowledge base and documents, walks callers through troubleshooting, and escalates to a technician with a summary when it can't solve the problem. It answers 24/7, in 30+ languages.
The overnight help desk for a 24/7 managed IT and telecom provider, in two languages.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Teams it works for
SaaS companies
Onboarding questions, feature how-tos, billing questions and bug reports, triaged before they reach your team.
Managed service providers
First-line support for your clients' employees. Password resets, connectivity issues, and software questions handled 24/7.
IT help desks
Common tier 1 issues walked through from your runbooks, without tying up your engineers.
Electronics retailers
Setup instructions, compatibility questions, and warranty inquiries answered using your product documentation.
Software companies
Installation help, license activation and upgrade questions, answered from your docs.
Hardware manufacturers
Troubleshooting, warranty questions and repair scheduling, answered from your technical manuals.
Questions support teams ask
Can ModPhone walk callers through troubleshooting steps?
Yes. Upload your technical manuals, troubleshooting guides, and documentation. ModPhone walks callers through your procedures step by step.
Does ModPhone handle IT help desk calls?
Yes. ModPhone answers common IT questions, guides users through password resets and basic troubleshooting, and escalates complex issues to your IT team with full details.
Can ModPhone support unlimited technical documentation?
Yes. Upload unlimited PDFs, manuals, and knowledge base articles. ModPhone processes all your documentation to provide accurate, detailed technical support.
Can ModPhone triage tier-1 tickets before escalating?
Yes. The agent collects the qualifying info your engineers always ask for (product, version, environment, error message, what they’ve already tried) before the call gets transferred.
Does it walk callers through standard troubleshooting procedures?
Yes. Upload your runbooks, knowledge base, or support docs and the agent cites exact procedures step by step. It follows your documented checks in order and confirms each step before moving on.
Can it help with simple things like password resets from our knowledge base?
If your KB has the procedure, the agent can follow it. For anything that needs actual system access we'd wire it in with a custom webhook so the agent can perform the action live.
How does it handle after-hours emergency support requests?
When a caller reports a site outage, a production failure or data loss, the agent can transfer them straight to your on-call engineer. Everything else is summarized with the full transcript and waits for business hours.
ModPhone in your city
Hear it answer from your docs.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No credit card.