Get Instant Answers to Your ModPhone Questions

ModPhone can be set up in under 30 minutes. Our streamlined onboarding process includes:

• Uploading your business information and FAQs (5 minutes)
• Configuring your phone number and routing (10 minutes)
• Training your SmartRep with your specific responses (10 minutes)
• Testing and going live (5 minutes)

Most customers are answering calls within the first hour of signup.

Yes! We offer a 14-day free trial with no credit card required. During your trial, you get:

• Full access to all Starter plan features
• Up to 50 test calls
• Complete setup assistance
• Priority onboarding support

If you're satisfied with the service, you can seamlessly upgrade to any paid plan. If not, your account simply expires with no charges.

You have three flexible options:

• Keep your existing number: We can port your current business number to ModPhone (usually takes 1-3 business days)
• Forward your existing number: Set up call forwarding to a new ModPhone number immediately
• Get a new number: Choose from local, toll-free, or vanity numbers available instantly

Most customers prefer to keep their existing number to maintain business continuity.

To train your SmartRep effectively, we recommend providing:

• Your website URL (we'll automatically scan for information)
• Common questions and preferred answers
• Business hours and holiday schedules
• Department structure and routing preferences
• Calendar integration details (Google, Outlook, etc.)
• Any specific scripts or phrases you want used

Don't worry if you don't have everything ready - you can add and refine information anytime.

Absolutely! We provide several testing options:

• Test mode: Make practice calls to fine-tune responses
• Preview calls: Listen to how your SmartRep will sound
• Staged rollout: Start with a few calls per day and gradually increase
• Fallback option: Route complex calls to human staff during testing

We recommend spending 2-3 days in test mode to ensure everything works perfectly.

ModPhone supports 30+ languages with natural-sounding voices:

• European: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Ukrainian
• Asian: Mandarin, Cantonese, Japanese, Korean, Hindi, Bengali, Thai, Vietnamese
• Middle Eastern: Arabic, Hebrew, Persian, Turkish
• Other: Norwegian, Swedish, Danish, Finnish, Czech, Hungarian, Romanian, Greek

Your SmartRep can automatically detect the caller's language and respond appropriately, or you can set specific languages for different phone numbers.

Our SmartReps use advanced AI to understand context, intent, and nuance. They can:

• Answer complex questions about your products/services
• Handle follow-up questions and clarifications
• Understand customer emotions and respond appropriately
• Remember conversation context throughout the call
• Escalate to humans when needed
• Take detailed messages and notes
• Schedule appointments and send confirmations

The AI continuously learns from your business documents and improves over time.

Yes! SmartReps integrate with popular calendar systems to handle scheduling:

• Supported calendars: Google Calendar, Outlook, Apple Calendar, Calendly, Acuity
• Smart scheduling: Checks availability, avoids conflicts, respects time zones
• Automatic confirmations: Sends email/SMS confirmations to customers
• Reminder system: Sends appointment reminders before meetings
• Rescheduling: Handles changes and cancellations

You can set availability rules, buffer times, and different appointment types for various services.

SmartReps are designed to handle uncertainty gracefully:

• Intelligent escalation: Transfer to the right human team member
• Message taking: Capture detailed information for follow-up
• Callback scheduling: Arrange for expert to call back
• Resource sharing: Direct customers to helpful documentation
• Learning opportunity: Flag unknown questions for training

You'll receive summaries of unanswered questions to continuously improve your SmartRep's knowledge.

Our AI voices are remarkably natural and human-like:

• Advanced synthesis: State-of-the-art neural voice technology
• Emotion and tone: Voices convey appropriate emotions and professional tone
• Natural speech patterns: Includes pauses, inflection, and conversational flow
• Multiple voice options: Choose from various professional voices that match your brand
• Accent support: Regional accents available for local market feel

98% of customers report that callers can't distinguish our AI from human representatives.

Absolutely! ModPhone offers extensive customization options:

• Custom responses: Write specific answers for your most common questions
• Brand personality: Set tone, formality level, and communication style
• Greeting scripts: Personalize how calls are answered
• Escalation rules: Define when and how to transfer calls
• Knowledge base: Upload documents, FAQs, and training materials
• Voice selection: Choose from professional voices that match your brand

Your SmartRep becomes a true extension of your team, reflecting your company's values and communication style.

The Starter plan includes everything small businesses need:

• 100 calls per month (additional calls at $2 each)
• 5 languages (English, Spanish, French, German, Portuguese)
• Basic appointment scheduling with calendar integration
• Email call summaries after each interaction
• Standard support via email and chat
• 1 phone number included
• Call recordings for 30 days
• Basic analytics dashboard

Perfect for small businesses averaging 3-4 calls per day.

Professional plan ($499/month) offers significant upgrades for growing businesses:

• 5x more calls: 500 calls vs 100 calls per month
• All 30+ languages vs 5 languages
• Advanced scheduling: CRM integration, complex appointment types
• Detailed analytics: Call insights, customer sentiment, performance metrics
• Priority support: Phone support and faster response times
• Custom voice training: Personalized responses and behavior
• Multiple phone numbers: Up to 3 numbers included
• Extended recordings: 90-day call recording retention

Most businesses upgrade to Professional within 3 months as they see the value.

No setup fees or hidden costs! Our pricing is completely transparent:

• No setup fees: Free onboarding and configuration
• No cancellation fees: Cancel anytime without penalties
• No per-minute charges: Flat monthly rate regardless of call length
• Free phone number porting: No charge to transfer your existing number
• Free integrations: Connect to popular CRMs and calendars at no extra cost

The only additional cost is if you exceed your monthly call limit, charged at $2 per additional call.

Yes! We offer complete flexibility:

• Upgrade anytime: Switch to higher plans immediately
• Downgrade at renewal: Lower plans take effect at your next billing cycle
• Cancel anytime: No long-term contracts or cancellation fees
• Pause service: Temporarily suspend service for vacations or holidays
• Data retention: Keep your call history and settings for 90 days after cancellation

Most customers find they want to upgrade rather than downgrade as they discover new use cases.

We'll never cut off your service for exceeding limits:

• Overage charges: $2 per additional call above your plan limit
• Automatic alerts: Email notifications when you reach 80% and 100% of your limit
• Upgrade suggestions: We'll recommend a better plan if overages become regular
• No service interruption: Your SmartRep continues answering calls
• Monthly reset: Limits reset at the start of each billing cycle

Most businesses prefer to upgrade to a higher plan rather than pay overage fees regularly.

Yes! Our Enterprise plan offers custom solutions for large organizations:

• Unlimited calls: No monthly call limits
• Volume discounts: Significant savings for high-volume users
• Custom integrations: Built specifically for your systems
• Dedicated support: Personal account manager and priority assistance
• Advanced security: Additional compliance and security features
• Multiple locations: Support for franchises and multi-location businesses
• API access: Full programmatic control and customization

Contact our sales team for a custom quote based on your specific needs.

Yes! ModPhone integrates with 100+ popular business tools:

• CRMs: Salesforce, HubSpot, Pipedrive, Zoho, Monday.com
• Calendars: Google Calendar, Outlook, Calendly, Acuity Scheduling
• Communication: Slack, Microsoft Teams, Zoom, Discord
• E-commerce: Shopify, WooCommerce, Magento, BigCommerce
• Help Desk: Zendesk, Freshdesk, Intercom, Help Scout
• Productivity: Zapier (connects to 3,000+ apps), Microsoft Office

Don't see your system? Our API allows custom integrations for Enterprise customers.

ModPhone is completely cloud-based with minimal technical requirements:

• No hardware needed: Everything runs in the cloud
• Internet connection: Standard broadband for dashboard access
• Phone line: Existing line for forwarding or new number from us
• Modern browser: Chrome, Firefox, Safari, or Edge for management
• Mobile access: iOS/Android apps for on-the-go management

Setup is entirely software-based - no installation or IT support required.

ModPhone is built for enterprise-grade reliability:

• 99.9% uptime guarantee: Industry-leading reliability with SLA
• Redundant systems: Multiple data centers prevent single points of failure
• Automatic failover: Instant backup systems if primary fails
• Real-time monitoring: 24/7 system health monitoring and alerts
• Status page: Transparent reporting of any service issues
• Disaster recovery: Complete data backup and recovery procedures

We process millions of calls monthly with exceptional reliability.

Yes! ModPhone works with existing phone infrastructure:

• SIP integration: Connect directly to your VoIP system
• Traditional PBX: Forward specific extensions to ModPhone
• Call routing: Smart routing based on time, caller, or department
• Hybrid setup: Some calls to AI, others to human staff
• Existing numbers: Keep all your current phone numbers
• Carrier agnostic: Works with any phone service provider

Our technical team helps design the optimal integration for your setup.

Yes! We provide comprehensive APIs for Enterprise customers:

• REST API: Full programmatic control over all features
• Webhooks: Real-time notifications for call events
• Call control: Programmatically start, end, or transfer calls
• Data access: Retrieve call logs, analytics, and recordings
• Configuration: Automated setup and management
• Custom responses: Dynamic responses based on your data
• Documentation: Complete API docs with examples

Perfect for businesses that need deep integration with existing systems.

We have multiple backup systems to ensure continuous service:

• Automatic failover: Calls route to backup numbers you specify
• Voicemail backup: Detailed messages captured if all else fails
• Multiple data centers: Geographically distributed infrastructure
• Mobile alerts: Instant notifications of any issues
• Quick recovery: Typically back online within minutes
• Status updates: Real-time communication during any incidents

Your business continues operating even during rare technical issues.

Security is our top priority with enterprise-grade protection:

• Bank-level encryption: AES-256 encryption for all data at rest and in transit
• SOC 2 Type II certified: Annual third-party security audits
• GDPR compliant: Full compliance with European privacy regulations
• Zero trust architecture: Multi-layered security with least-privilege access
• Regular penetration testing: Quarterly security assessments
• Data residency options: Choose where your data is stored

Your customer information is more secure with us than on most internal systems.

Call recordings and data handling are fully transparent and controlled by you:

• Optional recording: You choose whether to record calls
• Automatic transcription: AI-generated transcripts for easy review
• Retention control: Set how long recordings are kept (30-365 days)
• Legal compliance: Automatic consent notifications where required
• Data ownership: You own all recordings and transcripts
• Secure deletion: Complete data removal when retention period expires
• Access controls: Only authorized team members can access recordings

We never use your data for training other customers' AI systems.

Yes! We offer HIPAA-compliant solutions for healthcare providers:

• BAA available: Business Associate Agreement for HIPAA compliance
• PHI protection: Special handling for protected health information
• Audit trails: Complete logging of all data access and changes
• Encrypted storage: All patient data encrypted with healthcare-grade security
• Access controls: Role-based permissions for healthcare team members
• Breach protection: Immediate notification protocols for any security incidents

Hundreds of medical practices trust ModPhone with patient communications.

ModPhone meets all major compliance and security standards:

• SOC 2 Type II: Annual security, availability, and confidentiality audits
• GDPR: Full European data protection regulation compliance
• CCPA: California Consumer Privacy Act compliance
• HIPAA: Healthcare data protection (with BAA)
• PCI DSS: Payment card industry security standards
• ISO 27001: International security management certification
• TCPA: Telephone Consumer Protection Act compliance

We maintain the highest standards to serve regulated industries.

Absolutely! You have complete control over data collection and sharing:

• Granular controls: Choose exactly what data to collect from callers
• Privacy settings: Set different privacy levels for different call types
• Data sharing: Control which integrations receive what information
• Anonymization: Option to automatically remove personally identifiable information
• Export controls: Download or delete all your data anytime
• Retention policies: Set custom data retention periods for different data types

Your privacy policies are automatically enforced by our system.

We provide comprehensive support to ensure your success:

• Onboarding specialist: Dedicated person to help with initial setup
• 24/7 technical support: Round-the-clock help for technical issues
• Live chat: Instant support during business hours
• Video training: Step-by-step tutorials for all features
• Knowledge base: Comprehensive documentation and guides
• Community forum: Connect with other ModPhone users
• Regular check-ins: Proactive support to optimize performance

Our support team has an average response time of under 2 hours.

Yes! We offer comprehensive training resources:

• Live onboarding sessions: Interactive training with your team
• Video library: Self-paced training videos for all features
• Best practices guide: Proven strategies for maximizing results
• Webinar series: Monthly training sessions on advanced features
• Custom training: Tailored sessions for Enterprise customers
• Certification program: Become a ModPhone power user

Most teams are fully trained and confident within the first week.

Your SmartRep continuously improves with these optimization strategies:

• Analytics review: Weekly reports show performance and improvement opportunities
• Call recordings analysis: Review calls to identify training needs
• Knowledge base updates: Regular addition of new FAQs and responses
• A/B testing: Test different responses to optimize effectiveness
• Feedback integration: Incorporate customer feedback into training
• Seasonal updates: Adjust responses for holidays, promotions, etc.
• Consultation calls: Monthly optimization sessions with our experts

Most customers see 20-30% improvement in satisfaction scores within 3 months.

We make migration simple with dedicated support:

• Migration specialist: Expert guidance through the entire process
• System analysis: Review your current setup and recommend best migration approach
• Number porting: Free assistance transferring your existing numbers
• Gradual transition: Phase migration to minimize disruption
• Testing period: Extensive testing before full cutover
• Rollback plan: Safety net in case any issues arise
• Staff training: Ensure your team knows the new system

Most migrations are completed within 1-2 weeks with zero downtime.

Yes! Our vibrant user community provides valuable peer support:

• Community forum: Ask questions and share experiences
• Industry groups: Connect with others in your specific industry
• Best practices sharing: Learn from successful implementations
• Feature requests: Influence our product roadmap
• User stories: Read case studies from similar businesses
• Expert AMAs: Regular Q&A sessions with ModPhone experts
• Local meetups: In-person networking events in major cities

Join thousands of successful ModPhone users sharing tips and strategies.

ModPhone is specially configured for healthcare with HIPAA-compliant features:

• Appointment scheduling: Integration with medical practice management systems
• Insurance verification: Collect and verify insurance information
• Prescription refills: Route refill requests to appropriate staff
• Emergency protocols: Immediate routing for urgent medical situations
• Patient privacy: HIPAA-compliant handling of all patient information
• Multi-language support: Serve diverse patient populations
• After-hours care: 24/7 availability for patient needs

Trusted by 500+ medical practices for patient communication.

Absolutely! ModPhone excels at e-commerce customer support:

• Order tracking: Real-time status updates and shipping information
• Product questions: Detailed product information and recommendations
• Returns and exchanges: Streamlined return process and authorization
• Payment issues: Billing questions and payment problem resolution
• Inventory checks: Real-time stock availability and restock dates
• Sales support: Upselling and cross-selling opportunities
• Integration: Connect with Shopify, WooCommerce, and other platforms

E-commerce businesses see 40% reduction in support tickets with ModPhone.

Real estate agents love ModPhone for lead capture and client service:

• Lead qualification: Capture buyer/seller preferences and contact information
• Property information: Answer questions about listings, prices, and features
• Showing scheduling: Book property tours and open house appointments
• Market data: Provide neighborhood information and market trends
• Follow-up automation: Schedule callbacks and property alerts
• MLS integration: Real-time property data and availability
• 24/7 availability: Never miss a potential buyer or seller

Real estate professionals capture 60% more leads with ModPhone.

Legal and professional services benefit from ModPhone's sophisticated call handling:

• Consultation scheduling: Book client meetings and legal consultations
• Practice area routing: Direct calls to the right attorney or specialist
• Confidentiality: Secure handling of sensitive legal information
• Emergency protocols: Immediate routing for urgent legal matters
• Intake questionnaires: Collect case information before meetings
• Billing inquiries: Answer questions about invoices and payment plans
• Client updates: Provide case status updates and next steps

Law firms report 50% improvement in client satisfaction with ModPhone.

Restaurants and hospitality businesses love ModPhone for reservations and customer service:

• Reservation system: Table bookings with availability checking
• Menu information: Detailed descriptions, prices, and dietary options
• Special events: Information about private dining and events
• Takeout orders: Order taking and pickup coordination
• Hours and location: Business hours, directions, and parking information
• Wait time updates: Real-time wait time estimates
• Multi-location: Support for restaurant chains and franchises

Restaurants see 30% increase in reservations with ModPhone automation.

Perfect for home services with specialized features for contractors:

• Service scheduling: Book estimates, repairs, and maintenance appointments
• Emergency calls: Priority routing for urgent service needs
• Quote generation: Preliminary pricing based on service descriptions
• Service area coverage: Check if services are available in caller's location
• Technician routing: Connect calls to available field staff
• Job status updates: Provide updates on scheduled service calls
• Payment information: Handle billing questions and payment plans

Home service companies book 45% more appointments with ModPhone.