Powerful Features That Transform Your Phone Support

From natural voice conversations to enterprise security, ModPhone delivers everything you need to provide exceptional customer service at scale

🌍
30+
Languages Supported

⚡
0.3s
Response Time

🔒
99.9%
Uptime SLA

📊
100%
Call Analytics

Voice AI That Sounds Naturally Human

Our advanced voice technology creates conversations so natural, your customers won't know they're talking to AI. With emotion detection and voice cloning capabilities, every interaction feels personal and authentic.

✓
Natural Voice Synthesis
Industry-leading voice quality with human-like intonation and pacing
✓
Voice Cloning Technology
Match your brand voice or create custom personas for different departments
✓
Emotion Detection & Response
Adapts tone and approach based on customer sentiment in real-time
✓
Contextual Understanding
Remembers conversation history and maintains context throughout calls

Voice AI Demo

Live Example

SmartRep Speaking

"Hi! I understand you're interested in scheduling an appointment. I'd be happy to help you with that..."

Voice Features Active:

Natural Inflection Emotion: Friendly Context Aware

Speak Your Customers' Language

Break down language barriers with support for over 30 languages and regional accents. Automatically detect caller language preferences and switch seamlessly mid-conversation.

✓
30+ Languages with Native Accents
From Spanish to Mandarin, with region-specific dialects
✓
Automatic Language Detection
Identifies caller's language within seconds and responds accordingly
✓
Real-Time Translation
Translate conversations for your team while maintaining natural flow
✓
Cultural Context Awareness
Adapts communication style to match cultural norms and expectations

Supported Languages

Select to Preview

🇺🇸

English

🇪🇸

Spanish

🇫🇷

French

🇩🇪

German

🇨🇳

Mandarin

🇯🇵

Japanese

🇰🇷

Korean

🇵🇹

Portuguese

🇮🇹

Italian

🇷🇺

Russian

🇦🇪

Arabic

🇮🇳

Hindi

+ 18 more languages available

Intelligent Call Routing

Route calls to the right department or team member based on caller intent, history, and availability. Our AI understands context and ensures every customer reaches the best person to help them.

✓
Department-Specific Routing
Automatically direct sales, support, and billing inquiries to the right teams
✓
Skills-Based Assignment
Match callers with agents who have the right expertise and availability
✓
Priority Queue Management
VIP customers and urgent issues get expedited handling automatically
✓
Intelligent Overflow Handling
SmartReps handle overflow when human agents are busy

Smart Routing Flow

Real-Time

📞

Incoming Call

🤖

AI Analysis

🎯

Routed

Current Routing Decision:

Sales Department - Product Specialist

Based on: Product inquiry + Available agent match

Seamless Calendar Integration

Never double-book again. ModPhone syncs with your existing calendar systems to schedule appointments, check availability, and send confirmations automatically.

✓
Google Calendar Sync
Real-time availability checking and instant booking
✓
Microsoft Outlook Integration
Works seamlessly with Office 365 and Exchange
✓
Calendly & Booking Systems
Connect with popular scheduling platforms
✓
Smart Scheduling Rules
Buffer times, working hours, and custom availability settings

Calendar Booking Demo

Live Sync

SmartRep:

"I can schedule your consultation. Let me check Dr. Smith's availability..."

✓ Checking calendar... Found 3 available slots this week

Tuesday

2:00 PM

Wednesday

10:30 AM

Thursday

3:00 PM

Powerful Analytics Dashboard

Get deep insights into every call. Track performance metrics, customer sentiment, conversion rates, and identify opportunities to improve your service.

✓
Real-Time Call Metrics
Monitor call volume, duration, and resolution rates live
✓
Sentiment Analysis
Track customer satisfaction and emotion throughout conversations
✓
Conversion Tracking
Measure appointment bookings, sales, and goal completions
✓
Custom Reports & Exports
Create tailored reports and export data for deeper analysis

Analytics Overview

Last 7 Days

1,247

Total Calls

96%

Resolution Rate

4.8

Avg. Rating

Call Volume Trend

Enterprise-Grade Security

Your data is protected by bank-level security standards. We're compliant with major regulations and undergo regular third-party audits to ensure your information stays safe.

✓
SOC 2 Type II Certified
Independently audited for security, availability, and confidentiality
✓
HIPAA Compliant
Safe for healthcare providers handling patient information
✓
GDPR Ready
Full compliance with European data protection regulations
✓
256-bit Encryption
All data encrypted in transit and at rest

🛡️

SOC 2

Type II Certified

🏥

HIPAA

Compliant

🇪🇺

GDPR

Ready

Powerful API & Webhooks

Integrate ModPhone with your existing tools and workflows. Our comprehensive API and webhook system lets you build custom integrations and automate your processes.

✓
RESTful API
Full programmatic access to all ModPhone features
✓
Real-Time Webhooks
Get instant notifications for calls, appointments, and events
✓
Pre-Built Integrations
Connect with Salesforce, HubSpot, Slack, and more
✓
Custom Workflows
Build automated processes with Zapier and Make

API Example

Python

# Initialize ModPhone API client
import modphone
client = modphone.Client('your_api_key')
# Get call analytics
analytics = client.calls.analytics(
  start_date='2024-01-01',
  end_date='2024-01-31'
)
# Create webhook for new calls
webhook = client.webhooks.create(
  url='https://your-app.com/webhook',
  events=['call.completed']
)

Custom AI Training & Knowledge Base

Make your SmartReps experts in your business. Upload documents, FAQs, and training materials to create AI agents that know your products, services, and policies inside out.

✓
Document Learning
Upload PDFs, docs, and spreadsheets for instant AI training
✓
Website Scraping
Automatically learn from your website and knowledge base
✓
Custom Responses
Define specific answers for common questions and scenarios
✓
Continuous Learning
AI improves automatically based on successful interactions

Knowledge Base

Active Sources

Product Catalog 2024

PDF • 156 pages • Updated 2 days ago

✓ Active

Customer FAQ

Website • 84 Q&As • Real-time sync

✓ Active

Sales Playbook

DOC • 42 pages • Updated 1 week ago

✓ Active

ModPhone vs Traditional Phone Systems

See why forward-thinking businesses are switching to AI-powered phone support

Feature	ModPhone	Traditional Systems
24/7 Availability	✓ Always Available	✗ Business Hours Only
Language Support	✓ 30+ Languages	✗ Limited to Staff Skills
Response Time	✓ Instant (0.3s)	✗ Hold Times Common
Scalability	✓ Unlimited Concurrent Calls	✗ Limited by Staff
Cost per Call	✓ $0.25 - $1.00	✗ $15 - $50
Training Time	✓ Minutes	✗ Weeks to Months
Consistency	✓ 100% Consistent	✗ Varies by Agent
Analytics	✓ Real-Time Insights	✗ Basic Reporting
Integration	✓ API & Webhooks	✗ Limited Options
Setup Time	✓ Same Day	✗ Weeks

What Customers Say About Our Features

Voice AI

★★★★★

"The voice quality is incredible. Our patients often don't realize they're talking to AI until we tell them. It's that natural."

Dr. Emily Watson

Wellness Medical Center

Multi-Language

★★★★★

"We serve a diverse community. ModPhone's language support helped us expand our customer base by 40% in non-English markets."

Carlos Mendez

Global Tech Services

Calendar Integration

★★★★★

"No more double bookings! The calendar sync works flawlessly with our Google Workspace. It's saved us hours every week."

Sarah Thompson

Thompson Consulting

Analytics

★★★★★

"The insights we get are game-changing. We discovered our peak call times and optimized staffing accordingly. ROI improved 250%."

James Liu

Premier Auto Group

Ready to Experience These Features?

Start your free trial today and see how ModPhone can transform your customer service

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