ModPhone virtual agents handle routine questions, route calls to the right department, and escalate what matters - accurately, every time.
High volume, limited staff, citizen expectations
"What are your hours?" "Where do I pay my water bill?" "Is there a burn ban?" Staff answers the same questions hundreds of times.
Citizen has a question at 6 PM. The office is closed. Frustration builds. They have to wait until tomorrow.
Caller gets transferred three times. Holds for 20 minutes. Finally hangs up. Trust erodes.
Accurate answers, smart routing, 24/7 availability
Hours, locations, payment options, deadlines, contact info - your virtual agent knows it all and answers accurately.
Need Building & Zoning? Water Utility? Courts? Your virtual agent routes to the right department the first time.
Working parent can't call during business hours? Now they can get answers at 8 PM.
Spanish, Vietnamese, Mandarin - your virtual agent responds in the citizen's language automatically.
City Hall, Utilities, Parks & Rec - all accessible 24/7 with accurate information.
Permits, property records, elections, courts - route callers to the right department.
DMV, licensing, unemployment, vital records - handle volume without expanding staff.
Road conditions, trash collection schedules, water outages - citizens get answers instantly.
Application status, eligibility questions, maintenance requests - handled professionally.
Case lookups, filing deadlines, clerk office hours - citizens get information without waiting on hold.
Government needs accuracy. We deliver it.
Your virtual agent only answers from your knowledge base. No invented facts, no wrong information.
Complex question? Legal matter? "I'll have the right person call you back." No overreach.
Every call transcribed. Complete audit trail. Know exactly what was said.
Try the demo. See exactly how it works for your agency.