Residents get answers without waiting on hold.
ModPhone answers routine questions from your website and documents, routes callers to the right department, and escalates what needs a person. It answers 24/7 in 30+ languages, so questions that come in after 5 p.m. still get answered.
A 24/7 constituent line for a mid-size Southern US city, answering residents after the offices close.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
Read the customer stories →Offices it works for
Municipal offices
City hall, utilities, parks and recreation: answered 24/7 from your own website and documents.
County agencies
Permits, property records, elections and courts, with callers routed to the right department.
State offices
Licensing, vital records and program questions answered without adding staff.
Public works
Trash and recycling schedules, road work and outage updates, answered without a wait.
Housing authorities
Eligibility questions and maintenance requests, taken down and passed to the right staff.
Court systems
Clerk office hours, filing procedures and directions, without a wait on hold.
Questions agencies ask
Can ModPhone handle multilingual constituent calls?
Yes. ModPhone speaks 30+ languages and automatically detects the caller's language, ensuring every constituent gets service in their preferred language without hold times.
Does ModPhone meet government accessibility requirements?
ModPhone provides 24/7 phone access in 30+ languages with no hold times, helping agencies meet accessibility goals. Enterprise plans offer additional compliance configurations.
Can ModPhone route calls to different departments?
Yes. ModPhone includes IVR and department routing, directing callers to the right department based on their request, whether it's permits, utilities, public works or something else.
Can ModPhone route constituents to the right department?
Yes. Tell the agent about your departments (utilities, permits, zoning, public works, etc.) and it routes callers to the right line based on what they say, not which button they guess at.
How does it handle emergency calls vs routine questions?
Urgent-language detection flags emergencies (public safety, hazards, medical) for immediate human transfer. Routine questions like trash pickup, permit hours and event info are handled directly by the agent.
Can it answer in multiple languages for our immigrant communities?
30+ languages with automatic per-turn detection. Spanish, Mandarin, Vietnamese, Arabic and more. Every constituent gets served in their preferred language.
Does it work with our existing 311 or citizen-request systems?
Yes. The agent can file a ticket via webhook, forward request details to your 311 / CRM, or just route callers through to the right live operator.
ModPhone in your city
Hear it answer for your office.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No charge unless you choose a plan.