Citizens Expect Answers. 24/7.
ModPhone virtual agents handle routine questions, route calls to the right department, and escalate what matters - accurately, every time.
What we cover.
Municipal Offices
City Hall, Utilities, Parks & Rec - all accessible 24/7 with accurate information.
County Agencies
Permits, property records, elections, courts - route callers to the right department.
State Offices
DMV, licensing, unemployment, vital records - handle volume without expanding staff.
Public Works
Road conditions, trash collection schedules, water outages - citizens get answers instantly.
Housing Authorities
Application status, eligibility questions, maintenance requests - handled professionally.
Court Systems
Case lookups, filing deadlines, clerk office hours - citizens get information without waiting on hold.
Things people ask us.
Can ModPhone handle multilingual constituent calls?
Yes. ModPhone speaks 30+ languages and automatically detects the caller's language, ensuring every constituent gets service in their preferred language without hold times.
Does ModPhone meet government accessibility requirements?
ModPhone provides 24/7 phone access in 30+ languages with no hold times, helping agencies meet accessibility goals. Enterprise plans offer additional compliance configurations.
Can ModPhone route calls to different departments?
Yes. ModPhone includes IVR and department routing, directing callers to the right department based on their request — whether it's permits, utilities, public works, or other services.
Can ModPhone route constituents to the right department?
Yes. Tell the agent about your departments (utilities, permits, zoning, public works, etc.) and it routes callers to the right line based on what they say — not which button they guess at.
How does it handle emergency calls vs routine questions?
Urgent-language detection flags emergencies (public safety, hazards, medical) for immediate human transfer. Routine questions — trash pickup, permit hours, event info — are handled directly by the agent.
Can it answer in multiple languages for our immigrant communities?
30+ languages with automatic per-turn detection. Spanish, Mandarin, Vietnamese, Arabic, Haitian Creole, and more. Every constituent gets served in their preferred language.
Does it work with our existing 311 or citizen-request systems?
Yes. The agent can file a ticket via webhook, forward request details to your 311 / CRM, or just route callers through to the right live operator. Plays nicely with what you already run.
ModPhone in your market.
New York
Local AI phone agent answering 24/7.
Los Angeles
Local AI phone agent answering 24/7.
Chicago
Local AI phone agent answering 24/7.
Houston
Local AI phone agent answering 24/7.
Atlanta
Local AI phone agent answering 24/7.
Miami
Local AI phone agent answering 24/7.
Boston
Local AI phone agent answering 24/7.
San Francisco
Local AI phone agent answering 24/7.
Better Service. No New Headcount.
Try the demo. See exactly how it works for your agency.