One virtual employee for your phone, texts, email and website chat.
ModPhone is an AI receptionist that does the work. It answers from your own documents, books appointments into your calendar, transfers callers to the right person with notes, and sends you a summary of every conversation. Here is how each part works.
30 days free with a real US phone number. No charge unless you choose a plan.
Every conversation ends up in one inbox.
Calls, texts, emails and website chats land in the same place. Each one has a short summary of what the customer wanted and what ModPhone did, with the transcript and recording underneath. A copy of each summary goes to your email too.
- Filter by channel, or search every conversation
- Recognizes returning customers, and texts them a code to confirm who they are before it brings up past conversations
- Follow-ups it promised go on a list so nothing slips
- Alerts you when a caller uses a word you flag, like “cancel” or “emergency”
It learns from what you already have.
Start with your web address. ModPhone reads the site and pulls out what callers ask about: hours, services, prices, service area and policies. Every fact is listed, so you can fix anything that’s off and add what your site leaves out.
- Upload PDFs and Word files, or connect a Google Drive or OneDrive folder
- Paste in anything else in plain English, like holiday hours or a new policy
- When it doesn’t know something, it says so and takes a message or transfers the call
It walks callers through your technical manuals.
Upload the manuals, setup guides and troubleshooting steps your team already uses. ModPhone answers from them one step at a time and sticks to what the documents say, safety checks included. Your technicians get fewer routine calls.
- Long technical manuals are fine, with no page limit
- Each technical step is tied to a page in your documents
- You can see which sources it used on any call
It books the appointment while the caller is on the line.
ModPhone checks your Google or Outlook calendar, offers open times and books the one the caller picks. They get a text confirmation, and the appointment shows up in your calendar and in ModPhone.
- Works with Google Calendar and Outlook (Microsoft 365)
- Takes down the caller’s name, number and what the visit is for
- You can still add or move appointments yourself
When a caller needs a person, it gets them to the right one.
Set up departments and a phone menu, then tell ModPhone who handles what. Your team hears a short prompt and presses 1 to take the call. If they don’t, the next number on your list rings, and the summary of every call is waiting in your inbox.
- If the first person doesn’t answer, it rings the next number on your list, and keeps going until someone picks up
- If nobody picks up, it offers the caller a callback, flags the request in your dashboard and alerts you by text and email
- A phone menu for callers who would rather press a number
A live interpreter between your staff and your callers.
Other AI receptionists can only talk to a caller in the caller’s language. ModPhone can also stay on the line when it transfers a call, and interpret between the caller and your staff member, both ways, as they talk.
ModPhoneSpanishInterpreterBoth ways- Your staff member hears the caller’s language and reason first, then presses 1 to use the interpreter
- It keeps names, numbers and prices exact, and saves the conversation in both languages
- It works on any phone your staff answer, with nothing to install
Spanish, French, Portuguese, German, Italian, Dutch, Russian, Japanese, Hindi and Mandarin Chinese, with English-speaking staff. Business and Enterprise include 100 interpreter minutes each billing period, then $0.50 a minute. Automated interpretation, not a certified interpreter: not for medical or legal conversations.
You choose how it sounds and what it says.
Pick a voice, write the greeting, and set its personality and how long its answers run. Add instructions in plain English, like which questions to ask before booking. You can change any of it from the web or the iPhone app.
- Speaks 30+ languages and switches when the caller does
- Responds in under a second on voice calls
- Answers around the clock, including nights, weekends and holidays
It texts callers the link they need.
During a call, ModPhone can text the caller a link: directions, a form, a quote or a page on your site. Customers can also text your ModPhone number and get answers there.
- A chat widget for your website with the same knowledge, added with one line of code
- An email agent that answers your inbox (Business plan)
- On Business, it connects to your Shopify store: it finds products, quotes prices, texts a checkout link and looks up orders
Works with the tools you already use
- CalendarsGoogle Calendar and Outlook (Microsoft 365)
- DocumentsGoogle Drive, OneDrive and Google Sheets
- EmailConnect Gmail, or forward mail from any provider
- CRMHubSpot and GoHighLevel
- Orders and jobsShopify, Toast and Jobber
- Everything elseWebhooks for Zapier, Make and n8n
Set up in about 10 minutes
Point it at your website
ModPhone reads your site and builds its knowledge in about 30 seconds. You can talk to it in your browser right away.
Pick a number or forward yours
Your trial includes a real US phone number. Or keep your current number and forward calls to it.
Turn on what you need
Make a test call, then let it answer. Add texting, email and website chat whenever you want them.
Manage it from your iPhone or iPad.
The free ModPhone app has the same inbox and settings as the web dashboard. It’s included on every plan.
- One inbox for calls, texts, web chats and emails, with transcripts, summaries and recordings
- Change the voice, greeting, instructions and FAQs in a few taps
- Review what your agent knows, or add your website and documents
- Manage transfers, phone menus, appointments and your team
How it compares with an answering service and voicemail
An AI receptionist answers your calls, texts, emails and chats the way a trained employee would, using your own documents. A full-time receptionist costs about $38,000 a year in wages, according to the U.S. Bureau of Labor Statistics, and covers one phone line during business hours.
| Capability | ModPhone | Answering service | Voicemail |
|---|---|---|---|
| Hours | 24/7, every day of the year | Business hours, often extra for nights | Always on, rarely checked |
| Answers questions | Yes, from your own documents | Takes a message from a script | No |
| Books appointments | Yes, into Google Calendar or Outlook | Some do, usually for a fee per call | No |
| Channels | Phone, text, email and web chat | Phone | Phone |
| Setup | About 10 minutes | Usually days | Minutes |
Detailed comparisons: ModPhone vs. Smith.ai, ModPhone vs. Ruby, and AI phone agents vs. a traditional phone menu.
Greenville Humane Society answers more than 1,500 calls a month with ModPhone, in English and Spanish, without adding staff. Read the story
Reliable and private
Your customers’ information stays yours. Every account is kept separate.
- 99.999% uptime
- Data stored in the United States
- Encrypted in transit and at rest
- Your conversations are never used to train shared AI models
- Block specific numbers or area codes from reaching your agent
Questions about features
What is an AI receptionist?
An AI receptionist is software that answers your business calls, texts, emails and web chats the way a trained front-desk employee would, 24 hours a day. ModPhone goes further than taking messages: it answers from your own documents, books appointments and transfers callers with notes.
How does ModPhone learn my business?
Give it your web address and it pulls out the facts callers ask about. You can add PDFs, Word files, Google Drive or OneDrive folders and pasted notes. You can read and edit every fact, and if it doesn’t know something, it says so instead of guessing.
How much does ModPhone cost?
Plans are $49, $99 and $299 a month, and Enterprise is priced to fit. Every plan starts with a free 30-day trial that includes a real US phone number, 100 minutes and 100 texts, with no charge unless you choose a plan. The pricing page shows what each plan includes.
Can ModPhone transfer calls to a real person?
Yes. Set up departments and a phone menu, and ModPhone transfers callers to the right person. Your team hears a short prompt and presses 1 to take the call, so voicemail never swallows it. If the first person doesn’t answer, it rings the next number on your list until someone picks up. If nobody does, it offers the caller a callback and alerts you in your dashboard and by text and email.
Which calendars and tools does ModPhone work with?
Google Calendar and Outlook for booking, plus Google Drive, Google Sheets, OneDrive, Gmail, HubSpot, GoHighLevel, Shopify, Jobber and Toast. Webhooks connect it to Zapier, Make and n8n.
When can callers reach it?
Any time, 24 hours a day, 365 days a year. It answers in under a second, whether it’s 2 p.m. on a Tuesday or 3 a.m. on a holiday.
Why choose ModPhone over an answering service?
An answering service usually takes a message and hands the work back to you. ModPhone answers questions from your own documents, books the appointment, texts the caller what they need and sends you a summary. For comparison, a full-time receptionist costs about $38,000 a year in wages, according to the U.S. Bureau of Labor Statistics.
Can ModPhone interpret a call between my staff and a caller who speaks another language?
Yes. When a caller who speaks Spanish, French, Portuguese, German, Italian, Dutch, Russian, Japanese, Hindi or Mandarin Chinese asks for a person, ModPhone stays on the transferred call and interprets both ways within a second or two, so your English-speaking staff and the caller can talk. Business and Enterprise include 100 interpreter minutes each billing period, then it’s $0.50 a minute.
More questions? Read the full FAQ or contact us.
Hear it answer for your business
Type your web address and talk to your own agent in about 30 seconds, no signup needed. The 30-day trial is free, with no charge unless you choose a plan.