Every job your phones should do. None of the ones they shouldn’t.
ModPhone answers on four channels, remembers every customer, pulls answers from your own docs, transfers like a pro, takes Shopify orders by phone, and books straight to your calendar. Here’s exactly how.
One customer. One thread. Four channels.
Every call, text, email and chat writes to the same profile. Your AI picks up exactly where the last conversation left off — no “can you remind me who you are?”
- Automatic identity matching across phone number, email and web cookies
- Full conversation history surfaced on every touch
- Structured facts (appointments, insurance, preferences) available to humans too
- Exportable timeline for handoff to your CRM
Answer wherever your customer reaches you.
Phone, SMS, email, web chat — turn them on as you need them. One knowledge base, one voice, one inbox for your team to supervise.
- Bring-your-own Twilio or use ours — unified voice + SMS numbers
- Gmail and Outlook OAuth, with native threading
- Drop-in web widget — customize colors, greeting, avatar
- 30+ languages out of the box, auto-detected per turn
ModPhone: Yes — we’re in-network with Aetna PPO. I’ll verify your specific plan before your first visit. (from accepted-carriers.pdf, page 2)
Learns your business from your own content.
Point it at your website, upload your docs, paste custom FAQs — then connect Google Drive or OneDrive if you want it to keep up with changes automatically. Every answer is grounded in what you gave it; if it doesn’t know, it says so and offers a handoff.
- Add URLs — we crawl the site and keep it refreshed
- Upload PDFs, Word docs, spreadsheets, images of printed materials
- Paste custom FAQs and facts in plain English
- Sync Google Drive / OneDrive folders — new docs picked up automatically
- Strict citations — every answer traceable to a source
ModPhone: That usually points to the filter. Before we start, confirm the unit is powered down. Then open the front panel and slide out the filter — I’ll walk you through the cleaning step by step.
Walks callers through real technical procedures.
Upload your manuals, setup guides, and troubleshooting procedures — there’s no practical limit. ModPhone pulls exact procedures, part numbers, and warnings straight from your documentation, cites every step, and never skips a documented safety check. Perfect for tier-1 support that would otherwise pull your techs off real work.
- Upload virtually unlimited PDFs, Word docs, guides — no page cap
- AI file extraction handles even long, complex technical manuals
- Phase-aware support flow: qualify → safety check → step-by-step → follow-ups
- Strict citation enforcement — every technical step references a source page
- Full retrieval logs — audit exactly what the agent cited on every call
Transfers like a real employee.
When it matters, ModPhone hands off in under two seconds with a full verbal summary to whoever picks up — so your humans never walk into a blind call.
- Rule-based and intent-based transfer targets
- Verbal “warm intro” summary before the human hears the caller
- Mid-call take-over from the dashboard or iOS app
- Auto-transfer during working hours, voicemail with summary after
Books straight to your calendar.
ModPhone reads your availability, respects buffers and appointment types, and writes a clean event with every detail from the conversation attached.
- Google, Outlook and Calendly supported natively
- Per-agent availability windows and time zones
- Confirmations and reminders via SMS or email
- Waitlist: if full, caller gets offered the next opening
Take phone orders straight from your Shopify store.
Connect your store in one step. ModPhone searches your catalog variant-by-variant, quotes prices naturally on the call, and texts the caller a ready-to-pay Shopify cart link. No human re-keying orders.
- Fast mode: paste your store domain — no app install, no API
- Pro mode: order lookup, tracking, SMS-verified full order details
- Variant-level search with fuzzy matching for spoken queries
- Pre-applied discount codes for phone-in orders
- Closed-loop revenue attribution — see which calls drove orders
Catches every open loop.
ModPhone detects intent + dates during conversations (“call me back Thursday”, “let me know when the part is in”) and files them as follow-ups. Your dashboard shows every outstanding promise — with context, deadlines and owner.
- Intent + date extraction from every call, text, email and chat
- Dashboard view of open follow-ups across all channels
- Assign to a human or let the AI follow up automatically
- Never lose a lead to “I was supposed to hear back and didn’t”
Plus everything else you’d want to turn on.
Sub-800ms responses
Latency tuned so it feels like talking to a human, not waiting on a chatbot.
Identity verification
Verify callers by phone, PIN, DOB or custom rules before sharing sensitive info.
30+ languages
Auto-detects per turn. Same memory across languages.
Transcripts & recordings
Every conversation, searchable and exportable.
Keyword alerts
Get a ping when someone says “cancel”, “lawsuit” or anything you choose.
Integrations
HubSpot, Salesforce, Slack, Zapier, Shopify, Google/Outlook, 200+ via MCP.
Sentiment detection
Detect frustration or urgency mid-call and escalate before the caller does.
A/B voices & scripts
Test greetings and voices against conversion, not vibes.
Multi-location
Route by ZIP, by business, or by time-of-day.
Spam & emergency
Auto-block spam callers. Detect emergencies and escalate immediately.
PDF & Drive sync
Upload technical docs or sync Google Drive / OneDrive folders.
Analytics & conversions
Real-time dashboard, call outcomes, conversion tracking per number.
Reliable, private, and grown-up.
Encryption in transit and at rest. Regional data residency. Full audit logs on every conversation. No training on your data, ever. Your customers’ information stays your customers’ information.