A virtual employee, set up for the calls your industry gets.
ModPhone answers calls, texts, email and web chat for schools, local government, tax firms, law firms, auto shops and 12 more kinds of business. It learns yours from your website and documents, books appointments on your calendar, and hands callers to your team with the details captured.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Schools, government, tax, legal and auto
These are the teams ModPhone works for most. A large K-12 public school district runs its after-hours parent line on it: more than 1,400 calls from about 870 callers since March 2026, 95% of them after the office closed. A mid-size Southern US city runs a 24/7 constituent line on it. Tax firms, law firms and auto shops use the same agent to answer from their own website and documents, book appointments, and put callers through to the right person.
Business and professional services
For offices, storefronts and field crews. ModPhone answers while you’re with a client or a customer, books consultations and jobs on your calendar, and keeps a list of every callback it promised.
Property and home services
Buyers, renters and tenants don’t call on your schedule. ModPhone answers listing questions and books showings, takes maintenance requests and escalates emergencies, and books estimates while you’re on a job.
Healthcare and fitness
ModPhone books appointments, answers questions about hours and insurance, and transfers urgent calls to your staff, with conversations encrypted in transit and at rest. Gyms and studios use it for class bookings and membership questions.
Restaurants and online stores
It answers menu, hours and reservation questions, and with Toast connected it takes phone orders into your POS. For online stores it answers product and policy questions, and with Shopify connected it texts callers a checkout link.
Technical support and financial services
IT teams and managed service providers get tier 1 troubleshooting from their own manuals, with escalation to a technician. Financial firms get appointment scheduling, claim intake and quote requests, with every call summarized.
What it handles, industry by industry
ModPhone is an AI receptionist that works like a virtual employee: it answers, then does the work. The calls differ by industry, so here is what it typically handles for each group. For comparison, the U.S. Bureau of Labor Statistics puts median pay for a full-time receptionist at about $38,000 a year, for one channel and forty hours a week.
| Industry | Typical calls ModPhone handles | Why after-hours matters |
|---|---|---|
| Healthcare and wellness | Appointment booking, patient questions, urgent-call transfers | Patients call when they need you, not when the office is open |
| Home and field services | Estimate booking, job scheduling, new-lead capture | Calls come in while you’re on a job |
| Legal | Client intake, case-type screening, consultation scheduling | A missed call is often a client who calls the next firm |
| Real estate and property management | Listing questions, showing scheduling, maintenance requests, leasing inquiries | Tenants call at all hours, and buyers browse after work |
| Government and education | Routine resident questions, department routing, enrollment questions, schedules | Residents and parents call after the office closes, in many languages |
| Restaurants and e-commerce | Reservations, menu and catering questions, phone orders, return-policy questions | The phone rings during every rush, and customers shop after close |
| Automotive | Service scheduling, inventory questions, test-drive bookings | The bays are full while the phones keep ringing |
| Technical support and financial services | Troubleshooting from your documents, appointment scheduling, claim intake, quote requests | Users need help now, not after a long hold |
Comparing options? See ModPhone vs. Smith.ai, ModPhone vs. Ruby Receptionists and AI phone agents vs. traditional IVR.
Live on your number in about 10 minutes
Start a free trial
30 days free, no charge unless you choose a plan. Pick a new local number or forward the line you already have.
Teach it your business
Add your website, PDFs, price sheets or menus. Review what it learned and fix anything that’s off.
Turn on channels and go live
Add texting, email and website chat, connect Google Calendar or Outlook, make a test call, then go live.
Questions about ModPhone by industry
What is an AI receptionist for my industry?
It’s software that answers your business calls, texts, emails and web chat the way a trained front-desk employee would. ModPhone learns your business from your own website and documents, books appointments, answers routine questions and transfers what needs a person, 24/7 in 30+ languages.
How does ModPhone learn my industry’s terminology?
Point it at your website, upload PDFs, price sheets and FAQs, or paste facts in plain English. It answers from that content, so it talks about copays, escrow or catering minimums the way you do. If it doesn’t know an answer, it says so and offers a handoff instead of guessing.
How much does an industry-specific AI receptionist cost?
The same as any ModPhone plan: Starter is $49 a month, Growth $99 and Business $299, with Enterprise priced to fit. Every plan starts with a 30-day free trial with no charge unless you choose a plan, and has a 30-day money-back guarantee. See the pricing page.
Which industries does ModPhone support?
We have pages for 17: schools and districts, local government, tax and accounting, legal, automotive, local business, professional services, service companies, real estate, property management, home services, healthcare and wellness, fitness, e-commerce, restaurants, technical support and financial services. If yours isn’t listed, it learns any business from its website and documents.
Can ModPhone handle compliance-sensitive industries like healthcare and legal?
Conversations are encrypted in transit and at rest, and ModPhone never trains on your data. ModPhone shouldn’t be used for protected health information without a Business Associate Agreement in place, which is handled case by case for Enterprise customers. Contact us to talk through your requirements.
Why choose an AI receptionist over voicemail or an answering service?
Many callers hang up at the voicemail beep and call someone else, and a traditional answering service takes a message and hands the work back to you. ModPhone answers real questions from your own documents, books appointments and follows up. For comparison, the U.S. Bureau of Labor Statistics puts median pay for a full-time receptionist at about $38,000 a year.
More questions? Read the full FAQ or contact us.
Looking by city instead?
Hear it answer for your business.
Type your website into the demo and talk to it in about 30 seconds, with no signup. Questions first? Email hello@modphone.ai.