We build the employee who always picks up.
ModPhone builds a virtual employee for small businesses, schools and local governments. It answers phone calls, texts, email and web chat from each organization’s own website and documents, and handles what comes in: questions, bookings, transfers and follow-ups.
Why we built it
Big companies have call centers. The schools, town offices, tax firms and repair shops we work with usually have one person at the front desk, and the phone rings whether or not that person is free.
Most of them had one tool for phones, another for chat, and nothing for after hours. We wanted one agent that knows the business, answers on every channel, and takes care of the routine calls so the front desk can focus on the people in front of them.
How we work
Customer service comes first.
It is our top priority. When you write to us, a person reads it and replies quickly, usually within one to two hours.
It has to work on a real call.
A demo is easy. We judge ModPhone by what happens when a parent calls at 7 p.m. or a customer calls in the middle of the lunch rush.
Setup should take minutes.
If an owner can’t get it answering from their own website in about ten minutes, we’ve built it wrong.
Say so when it doesn’t know.
When the agent can’t answer something, it says so instead of guessing. We hold ourselves to the same rule.
Write to us at hello@modphone.ai and a person will get back to you, usually within an hour or two. Or call our demo line at (234) 231-6622 to hear the product answer.
Try it on your own business.
Start a free 30-day trial with a real phone number included. No charge unless you choose a plan.