Patients reach someone, even when the front desk is full.
ModPhone answers every call, books appointments on your calendar, answers questions about hours, insurance and directions from your own website, and transfers urgent calls to your staff. It answers 24/7, in 30+ languages.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Practices it works for
Medical practices
Appointment requests, office hours and insurance questions, answered 24/7.
Dental offices
New-patient questions, appointment requests, and after-hours emergencies sent to the dentist on call.
Chiropractic
Adjustment scheduling, insurance verification questions, new patient intake calls.
Spas and wellness
Book massages, facials, and treatments. Answer "What's the difference between..." questions.
Physical therapy
Session scheduling, insurance questions and new referrals.
Mental health
New-client questions handled calmly, with urgent calls transferred to your staff right away.
Questions practices ask
Is ModPhone HIPAA compliant?
HIPAA is handled case by case for Enterprise customers. A Business Associate Agreement (BAA) isn’t part of standard plans, so ModPhone shouldn’t be used for protected health information (PHI) unless one is in place. Contact us and we’ll walk through your requirements. All data is encrypted in transit and at rest, retention is configurable, and your data is never used to train shared AI models.
Can ModPhone handle appointment scheduling for medical offices?
Yes. ModPhone connects to Google Calendar or Outlook to check availability, book appointments, send confirmations and handle rescheduling during the call.
How does ModPhone handle medical emergencies on calls?
ModPhone recognizes urgent language and immediately transfers emergency calls to your designated staff or on-call provider. Non-emergency calls are handled by the AI or routed to the appropriate department.
ModPhone in your city
Hear it answer for your practice.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No credit card.