Every customer call gets answered, even when you're busy with one.
ModPhone answers your phone, texts, email and website chat from what's on your website: hours, prices, directions and services. It books appointments, takes a message when a person is needed, and emails you a summary of every conversation.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Businesses it works for
Retail stores
Answer "Do you have this in stock?" while you're helping customers in person.
Restaurants
Handle reservation calls during the dinner rush. Takeout orders while you're cooking.
Coffee shops
Answer catering inquiries when the line is out the door.
Salons and spas
Book appointments even when every chair is full.
Gyms and studios
Class schedules, membership questions, all handled 24/7.
Boutiques
Never miss a call from a customer asking about that item they saw in the window.
Questions small businesses ask
How quickly can a local business set up ModPhone?
Most local businesses are live in under 10 minutes. Enter your website URL and ModPhone learns about your business automatically. Add your phone number and you're live.
Does ModPhone work for businesses with multiple locations?
Yes. ModPhone can handle calls for multiple locations, routing callers to the right location based on their needs and providing location-specific information.
Can ModPhone handle seasonal call volume spikes?
Yes. Unlike a human receptionist, ModPhone handles unlimited simultaneous calls, so holiday rushes, marketing campaigns and seasonal peaks are no problem.
Can ModPhone answer questions about hours, directions, and product availability?
Yes. It pulls from your website and any FAQs you've uploaded to answer hours, location, directions, parking, what you carry, and common policies: the kind of calls that used to interrupt your staff mid-checkout.
Can the agent handle seasonal or holiday hours?
Upload your holiday hours and the agent uses them automatically. You can also update hours in the dashboard at any time and the change is live on the next call.
Can it take messages when we're with in-store customers?
Yes. Overflow and after-hours calls get answered, a detailed message is captured (name, number, reason), and you get a text summary so you can call back when you're free.
Does it support bilingual callers in neighborhoods with mixed languages?
30+ languages, including Spanish, Mandarin, Vietnamese and Arabic. The agent auto-detects the caller's language per turn; your Spanish-speaking neighbors get the same service as everyone else.
ModPhone in your city
Hear it answer for your business.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No charge unless you choose a plan.