Tenants reach someone at 2 a.m., and emergencies reach you.
ModPhone takes maintenance requests, answers leasing questions from your listings and policies, books showings, and escalates emergencies to your on-call staff. It answers 24/7, in 30+ languages.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Portfolios it works for
Apartment communities
From 10-unit buildings to 500-unit complexes. Handle leasing, maintenance, and resident questions 24/7.
Single-Family rentals
Manage scattered-site portfolios without being on call 24/7. Your virtual agent screens every call.
Third-Party managers
Managing for multiple owners? Your virtual agent knows each property's unique policies and contacts.
Commercial properties
Office, retail and industrial tenants: questions answered and maintenance requests passed to your team.
Self-Storage facilities
Unit sizes, access hours and payment questions, answered day or night.
HOA management
Violation questions, amenity reservations and board contact requests, handled without interrupting your day.
Questions property managers ask
Can ModPhone handle tenant maintenance requests?
Yes. ModPhone captures maintenance details, categorizes urgency, and routes emergency requests immediately to your on-call maintenance team. Routine requests are logged and queued.
Does ModPhone handle leasing inquiries?
Yes. ModPhone answers questions about available units, pricing, amenities, and lease terms, then schedules tours for qualified prospects.
Can ModPhone work for multiple properties?
Yes. ModPhone can be configured with knowledge about all your properties and routes calls to the right property manager based on the caller's needs.
Can ModPhone handle maintenance requests and route them to the right crew?
Yes. The agent collects unit number, issue type (plumbing, HVAC, appliance, lockout), urgency, and tenant contact, and it all lands in the call summary. True emergencies can go straight to your on-call maintenance line, following your rules.
Does it filter spam and leasing-agent calls from real tenant issues?
Yes. Recognized spam and solicitation calls are blocked or rejected; prospect calls are routed to your leasing line; tenant issues go to maintenance. Your property managers stop playing receptionist.
Can it answer rent and lease questions 24/7?
Yes. Upload your lease template, community rules, and rent policies and the agent can answer basic questions (due dates, late fees, where to pay, how to submit notice) around the clock.
How does it handle emergencies like water leaks or lockouts?
Emergency keywords trigger immediate transfer to your on-call maintenance line. If no one picks up, the agent takes a high-priority message, texts your team, and logs it at the top of the follow-up queue.
ModPhone in your city
Hear it answer for your properties.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No charge unless you choose a plan.