Contact

Contact ModPhone. We actually reply.

Want to contact ModPhone? You have three honest options: email hello@modphone.ai, open the live chat widget in the corner of this page, or skip the inbox entirely and talk to the AI receptionist yourself. We’re a small team, we answer our own email, and a real person replies within one business day.

By Kevin Duck, Product Lead at ModPhone — previously at Google, Apple, and GitHub · Updated

Key takeaways

  • One inbox for everything — hello@modphone.ai covers sales, support, press, and partnerships, and a real person reads it.
  • Email and form messages get a human reply within one business day; customer support requests are usually answered in under four hours.
  • The live demo is available 24/7, 365 days a year — no signup, no credit card.
  • The live chat widget on this page is answered by the same ModPhone AI we sell — instant, any hour.
  • No sales drip, ever: you write to us, we write back, and that’s it unless you want more.
Start here

Three fast ways to get an answer

Try it first

Live demo, no signup

Point ModPhone at your website and have a real voice conversation with your AI in 30 seconds.

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Already signed up

Support questions

Already using ModPhone? We answer every ticket at hello@modphone.ai. Usually under four hours.

Email support
Press & partnerships

Media inquiries

Press kit, case studies, interviews, or partnership ideas — use the form or email us directly.

hello@modphone.ai
Every channel

Ways to reach us

ModPhone is an AI answering service: one assistant that handles your phone calls, texts, emails and web chat, grounded in your own business documents. Fittingly, we practice what we sell — the chat widget in the corner of this page is our own AI, and it answers instantly at any hour. For everything that needs a human, here’s the honest picture of each channel and how fast you’ll hear back.

Every way to contact ModPhone, what each channel is best for, and how fast you’ll hear back
Channel Best for Response expectation
hello@modphone.ai Sales, support, press, partnerships — anything that needs a human Within one business day; customer support usually under four hours
Contact form on this page Detailed questions where a little context gets you a better answer Within one business day, usually faster
Live chat widget (bottom corner of this page) Quick product and pricing questions, answered by our AI Instant, 24/7
Live demo Hearing the AI receptionist answer questions about your own business Instant, 24/7 — no signup required
Email
hello@modphone.ai — one inbox for everything
Live chat
Widget on this page, answered by the ModPhone AI, 24/7
Live demo
modphone.ai/demo — instant, no signup
Human reply time
Within one business day (Eastern time)
Customer support
Usually under four hours
Free trial
30 days, no credit card, live in under 10 minutes

A few numbers worth knowing before you write in. Demo availability: 24/7, 365 days a year. Voice response latency: under 1 second, powered by modern large language models over real-time voice. Setup time: most businesses are live in under 10 minutes. Trial: 30 days free, no credit card to start. And if you’re weighing AI against hiring, the median full-time receptionist earns about $37,000 per year according to the U.S. Bureau of Labor Statistics — which is why so many of the messages we get start with “we can’t keep up with the phones.” Guarantee: paid plans carry a 30-day money-back guarantee.

For example, our Greenville Humane Society case study describes an AI that now handles 1,500+ calls per month for their front desk — that testimonial, and more customer reviews, are on our case studies page. Most of the businesses that write in are small teams like theirs (if that’s you, the U.S. Small Business Administration is a great free resource for the rest of the business — we’ll handle the phones). And whatever you send us stays private: form submissions are encrypted in transit, and we never share your info.

That said, email isn’t always the fastest route to what you actually want. If your question is “what does it sound like?” or “will it understand my business?”, the live demo answers in 30 seconds what a back-and-forth thread answers in two days. On the other hand, if you’re comparing vendors, negotiating for a larger team, or asking about security and privacy, write to us — those deserve a considered human reply. Comparing providers before you write in? Our breakdowns of ModPhone vs. Smith.ai and ModPhone vs. Ruby cover the questions we get asked most, and the FAQ handles the rest.

Send us a note

Tell us a little about your business.

Two minutes of input → one prepared human, one good reply.

We’ll never share your info. No sales drip. Promise.
No black hole

What happens after you reach out

Here’s the exact sequence, so you know what you’re signing up for (which is: not much).

  1. Your message lands in one shared inbox. Everything sent to hello@modphone.ai or through the form goes to the same place, and the founding team reads it directly — no outsourced ticket queue, no auto-triage bot.
  2. A real person replies within one business day. Usually much faster. We’re on Eastern time, so mornings in the US typically get same-day answers.
  3. You get a specific answer, not a canned one. Ask about pricing and you’ll get actual numbers (the same ones on our pricing page). Ask for a demo and we’ll suggest a couple of times. Report a problem and you’ll get a fix or an honest timeline.
  4. If a call makes sense, we suggest a short one. No obligation, and no drip campaign afterward — if you don’t reply, we don’t chase you.
ModPhone dashboard showing a live call transcript and booked appointments
The ModPhone dashboard: every call, text, email and chat your AI handles, with transcripts and booked appointments in one place. See more on the features page.
Prefer to watch before you write? This is the same short demo that plays on our homepage.

“The fastest way to understand ModPhone is to hear it answer a call about your own business — that’s the moment it clicks.”

— From our case studies, where real businesses describe that moment

As of July 2026, we hear from businesses in every industry we serve and from cities across the country — from Charleston to Atlanta to New York. Wherever you are, the inbox works the same way.

Before you write

Frequently asked questions

How fast do you respond?

A real person replies to email and contact-form messages within one business day, and usually much faster. Customer support requests are typically answered in under four hours.

We won’t promise a precise SLA we can’t keep — we’re a small team, not a call center. But because the founders read the inbox themselves, replies tend to arrive the same day, and nothing sits unanswered. If something is genuinely urgent, say so in the subject line and it gets read first.

Can I talk to the AI before signing up?

Yes. The live demo is available 24/7 with no signup and no credit card — point it at your website and have a real voice conversation in about 30 seconds.

This is genuinely the fastest way to evaluate ModPhone. The demo builds an AI receptionist from your own website’s content, so you hear it answer questions about your hours, your services, and your prices — not a scripted showcase. When you’re ready, signing up takes minutes and starts a 30-day free trial.

How do I get support as a customer?

Email hello@modphone.ai from the address on your account, or use the live chat widget in the corner of this page. Support requests are usually answered in under four hours.

Include your agent’s phone number and a short description of what you expected versus what happened — that’s usually enough for us to reproduce the issue and reply with a fix rather than a follow-up question. The FAQ also covers the most common setup and configuration questions.

How fast do you respond?

A real person replies to email and contact-form messages within one business day, and usually much faster. Support requests from existing customers are typically answered in under four hours. We’re a small team on Eastern time and we answer our own inbox — there’s no outsourced ticket queue.

Can I talk to the AI before signing up?

Yes. The live demo at modphone.ai/demo is available 24/7 with no signup and no credit card. Point it at your website and you can have a real voice conversation with your own AI receptionist in about 30 seconds.

How do I get support as a customer?

Email hello@modphone.ai from the address on your account, or use the live chat widget in the corner of this page. Customer support requests are usually answered in under four hours, and the FAQ covers the most common setup questions.

Do you offer a phone support line?

We don’t publish a support phone number today. Email and the live chat widget are the fastest ways to reach a human, and the live demo lets you talk to the ModPhone AI by voice any time, day or night.

Do I need a credit card to contact sales or start a trial?

No. Contacting us is free with no obligation, and the 30-day free trial doesn’t require a credit card either. Most businesses go live in under 10 minutes.

What should I include in my message?

Your business name, roughly how many calls or messages you handle, and what you’d like the AI to do — answer after hours, book appointments, screen calls, or all of it. Two minutes of context gets you a specific answer instead of a generic one.

The bottom line

A short reply. A short call. Real answers.

We read every message personally. If you wrote about pricing, you’ll hear back with actual numbers. If you asked for a demo, we’ll suggest a couple of times. If you’re building something interesting, we might just ask to see it.

Our honest recommendation: you should try the live demo before you email — it answers the “what does it actually sound like?” question instantly. Then write to hello@modphone.ai with whatever’s left, or start your free trial and learn more about the team while your AI gets to work.

— The ModPhone team