Nonprofit animal shelter
Greenville Humane Society: 1,500+ calls a month without adding staff
“ModPhone has been a game changer for how we operate. They now handle over 1,500 calls each month, allowing our front desk team to focus on the people and animals in front of them without adding additional staff. Their ability to support both English and Spanish speakers around the clock has also greatly expanded our accessibility, helping us better serve our entire community.”
Rachel, Greenville Humane Society
- Calls a month
- 1,500+
- Languages
- English and Spanish
- Hours
- 24/7, including weekends
Education (anonymized)
A large K-12 public school district’s after-hours parent line
The district launched an after-hours phone line in early March 2026. It routes callers to the right school, answers common questions about menus, weather closures and enrollment directly, and captures urgent items for the right office. The busiest stretch is the 30 minutes right after the main office closes.
- Since March 2026
- 1,400+ calls from 870+ callers
- After the office closed
- 95%
- Languages
- English and Spanish
Tax and accounting (anonymized)
Tax and accounting firms through tax season
Clients call about appointments, documents, deadlines and whether their return has gone in. ModPhone answers the routine questions from the firm’s own information, books appointments on the preparers’ calendars, and transfers the calls that need a preparer. Every call lands in the inbox with a summary.
Auto repair (anonymized)
Auto repair shops with a busy front counter
Customers call to book service, ask what the shop works on, check hours and find out whether their car is ready. ModPhone books the appointments, answers the questions the shop has written down, and puts status calls through to the service writers, so the counter isn’t tied to the phone.
Local government (anonymized)
A mid-size Southern US city’s 24/7 constituent line
The city uses ModPhone as an always-on line for residents. It answers common questions about trash pickup, permit hours and events, transfers real inquiries to the right department, and filters the solicitor and robocall traffic that used to crowd out genuine callers. It answers in English and Spanish.
Managed IT and telecom (anonymized)
A bilingual overnight desk for a managed IT provider
The provider’s clients expect answers at night and on weekends. ModPhone answers the after-hours and overflow line, sorts incoming issues by urgency, routes them to the right on-call team, and handles Spanish-speaking callers without waking the English-only overnight technician.
Agency partner (anonymized)
A marketing agency that sets up ModPhone for its clients
The agency runs SEO and websites for local service businesses. When it takes on a new client, it sets up a ModPhone agent from the client’s site and FAQs and turns on the after-hours line. The agency earns a recurring commission through our partner program, and its clients stop missing calls.
See what it would handle for you.
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