Real customers. Real calls.

1,500+ calls a month, bilingual, 24/7 — without adding staff.

ModPhone has been a game changer for how we operate. They now handle over 1,500 calls each month, allowing our front desk team to focus on the people and animals in front of them without adding additional staff. Their ability to support both English and Spanish speakers around the clock has also greatly expanded our accessibility, helping us better serve our entire community.

After-hours answering line for parents + community — right after the office closes.

Launched an AI-powered after-hours phone line in early March 2026. Calls are routed to the right school, common questions (menus, weather closures, enrollment) are answered directly, and urgent items are captured for the right office. In the first seven weeks the system fielded 266 calls from 153 unique callers — nearly all outside of business hours. Biggest spike is the 30 minutes right after the main office closes.

A 24/7 constituent line that doesn’t eat staff time.

Uses ModPhone as an always-on constituent line. The agent answers common questions (trash pickup schedules, permit hours, event info), transfers real inquiries to the right department, and filters the steady flow of solicitor + robocall traffic that used to drown out genuine callers.

Bilingual overnight desk that routes to the right on-call team.

Uses ModPhone as an after-hours + overflow answering line for their own clients, who expect night-and-weekend response. The agent triages incoming tickets by urgency, routes to the right on-call team, and handles bilingual callers without waking the English-only overnight tech.

A partner who ships ModPhone as part of every service-business client.

Runs SEO and digital presence for local service businesses. When they onboard a new client, ModPhone is part of the package — the agency configures the agent, trains it on the client’s site and FAQs, and passes through the after-hours line. Partner earns recurring commission; clients stop missing calls. Double-sided story: revenue for the agency, coverage for the end business.