Frequently asked questions

About 10 minutes. Enter your website and ModPhone learns your business, then you review what it learned, add any documents or FAQs, pick or forward a phone number, make a test call and go live.

Yes. Every account starts with a 30-day free trial. The trial includes one phone number, 100 voice minutes and 100 texts, so your agent can answer real calls before you pay anything. Before you get the number we ask for a card to verify your account; it isn't charged unless you choose a plan.

Either works:

• Forward your existing number to a new ModPhone number. Forwarding only missed calls works too, so callers still reach you first.
• Keep your existing number by porting it to us.
• Get a new number, available right away.

30+ languages, and it switches when the caller does. European: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian. Asian: Mandarin, Cantonese, Japanese, Korean, Hindi, Thai, Vietnamese. Middle Eastern: Arabic, Hebrew, Persian, Turkish. Plus Nordic languages, Czech, Hungarian, Greek and more.

Yes. ModPhone books into Google Calendar and Outlook / Microsoft 365 based on your real availability. It checks for conflicts, respects time zones, sends confirmations and handles rescheduling.

Natural, with pauses and inflection. You choose the voice, speed and personality in your agent settings. The quickest way to judge is to call our demo line at (234) 231-6622.

It says it doesn’t know instead of guessing. Then, following your rules, it transfers the caller to the right person, takes a detailed message, or offers a callback, and you see the question in the call summary so you can add the answer to its knowledge.

You choose. In standard mode, ModPhone rings a single transfer number and plays a courteous message if there’s no answer. With waterfall routing turned on, it rings your team in priority order: if the first person doesn’t pick up within about 25 seconds, it tries the next number on your list while the caller waits on hold music. Each person who answers hears “press 1 to accept” before being connected, so a cell phone’s voicemail can’t swallow the call.

You set the order in your Transfer settings: add as many backup numbers as you like, drag them into priority, and change the list anytime. Department transfers work too. The department’s number rings first, then your waterfall list takes over.

• Starter ($49/mo): 200 minutes, 200 texts, 30+ languages
• Growth ($99/mo): 500 minutes, 500 texts, web chat widget, PDF and Google Drive knowledge
• Business ($299/mo): 1,500 minutes, 1,000 texts, email agent, Shopify integration, shared memory across channels
• Enterprise (custom): unlimited usage, custom voices, a dedicated success manager

All plans include 24/7 answering, appointment booking, a knowledge base and transcripts. The 30-day free trial includes a real phone number, 100 minutes and 100 texts, with no card.

No. Setup is free and so is cancelling. You pay a flat monthly rate, plus per-unit overage if you go past your plan:

• Starter: $0.15 a minute, $0.05 a text
• Growth: $0.12 a minute, $0.04 a text
• Business: $0.10 a minute, $0.03 a text

Yes. Upgrade or downgrade anytime and the change takes effect right away. There are no contracts and no cancellation fees, and your first paid month has a 30-day money-back guarantee.

Data is encrypted in transit and at rest, and your data is never used to train shared AI models. Your team members get their own logins, with view-only access available.

HIPAA is handled case by case for Enterprise customers. A Business Associate Agreement (BAA) isn’t part of standard plans, so ModPhone shouldn’t be used for protected health information (PHI) unless one is in place. Contact us and we’ll walk through your requirements.

Recording is optional and you control it. Every conversation gets a transcript and a summary, the data is yours, and we never use it to train other customers’ AI.

• CRM: HubSpot, GoHighLevel
• Calendar: Google Calendar, Outlook / Microsoft 365
• Documents and data: Google Drive, Google Sheets, OneDrive
• Email: Gmail
• Commerce and field service: Shopify, Jobber, Toast
• Everything else: custom webhooks, which also connect through Zapier, Make or n8n

99.999% uptime. You can check current service status on our status page.

Yes. The free ModPhone app for iPhone and iPad is on the App Store (iOS and iPadOS 17 or later; it also runs on Macs with Apple silicon). It gives you one inbox for calls, texts, web chats and emails with transcripts and AI summaries, lets you edit your agent’s greeting, voice, instructions and knowledge, and manage transfers, appointments and team access. You can also create an account and set up an agent from your website in the app. Get it on the App Store or see what it does.

None beyond an internet connection and a modern browser (Chrome, Firefox, Safari or Edge). There’s no hardware to install. You can also use the free iPhone and iPad app.

Email hello@modphone.ai and a person replies, usually within one to two hours. Customer service is our top priority. The help center covers setup step by step, and Enterprise plans include a dedicated success manager.

Read the summaries and transcripts in your inbox. When a caller asks something the agent couldn’t answer, add the answer to its knowledge or edit a fact it got wrong, and the change applies to the next conversation.

The U.S. Bureau of Labor Statistics puts median pay for a full-time receptionist at about $38,000 a year; ModPhone starts at $49 a month. It also answers 24/7, takes any number of calls at once and speaks 30+ languages. It works best alongside your team, handling the routine calls so people can focus on the ones that need them.

Yes, with no limit. Every caller gets answered right away, even when several call at once.

• It answers questions about your business from your own website and documents, not from a script
• It books appointments on your calendar during the call
• It handles phone, text, email and web chat, not just phone
• It speaks 30+ languages

Yes. The live demo needs no signup. Enter your website and talk to an agent built from it in about 30 seconds.

ModPhone plans start at $49 a month, with no setup fees and no contract. See full pricing.