It books the service appointment while your techs keep working.
ModPhone is a virtual employee for your front counter. It books service appointments, answers questions about hours, services and pricing from your own website, and hands callers to your service writers with the details already captured. It answers 24/7, in 30+ languages, and dealerships use it for sales and test drive calls too.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Shops it works for
Auto repair shops
Appointment booking, service and pricing questions, and messages for your service writers, handled without pulling techs off the floor.
Tire shops
Hours, services, pricing questions and appointment booking, so customers are not left on hold for a simple answer.
Body shops
Estimate requests, insurance questions and drop-off scheduling, with the details handed to your estimator.
Car dealerships
Service scheduling, sales and test drive requests, and trade-in questions captured 24/7 and routed to the right department.
Fleet services
Multi-vehicle scheduling and service questions for fleet managers, routed to the right person.
Car washes and detailing
Membership, pricing, hours and detailing bookings, all handled by your virtual agent.
Questions auto shops ask
Can ModPhone book service appointments for auto shops?
Yes. ModPhone checks your service bay availability, books appointments for oil changes, inspections, repairs, and sends confirmation messages to customers.
Does ModPhone handle after-hours calls for dealerships?
Yes. ModPhone answers every call 24/7, captures sales leads with vehicle preferences and budget, and schedules test drives, even at midnight.
Can ModPhone answer questions about vehicle inventory?
Yes. Upload your inventory information and ModPhone answers questions about available vehicles, pricing, features, and availability.
Can ModPhone schedule service appointments and oil changes?
Yes. Connect Google Calendar or Outlook and the agent books service appointments, routine maintenance, and drop-off slots based on your real availability, and texts the customer a confirmation.
Does it answer questions about recall or warranty work?
Upload your service menu, warranty policies, and any active recall campaigns and the agent answers directly. If the caller needs confirmation from the manufacturer, it transfers to your service writer.
Can it handle after-hours roadside or towing calls?
Yes. 24/7 answering with emergency-language detection for breakdowns, accidents, and lockouts. The agent dispatches to your on-call driver or partner tow network based on your rules.
Will it capture service history or insurance info during intake?
Configure the intake questions you need, such as mileage, last service date and insurance carrier, and the agent collects the answers. They arrive in the call summary and the transfer to your service writer, and can be sent to your own systems by webhook.
ModPhone in your city
Hear it answer for your shop.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No credit card.