Dialpad is a phone system for your whole team. Each person gets calling, messaging and meetings through Dialpad's apps, and you pay per user. Dialpad also sells AI agents that handle conversations on their own, priced separately through its sales team. ModPhone isn't a phone system at all. It is an AI receptionist on one number that answers callers and handles what they need, for a flat monthly price.
Most small offices comparing the two are really asking one of two questions. "Do we need a new phone system?" points to Dialpad or something like it. "Who answers when nobody can?" points to an AI receptionist, and that's where ModPhone fits. Some offices need both.
What each one costs, as of September 2026
Dialpad's pricing page lists its business phone product, Dialpad Connect, at:
| Dialpad Connect plan | Billed yearly | Billed monthly | Adds |
|---|---|---|---|
| Standard | $15 per user per month | $27 per user per month | Calls, meetings, messaging, real-time transcripts and call summaries |
| Pro | $25 per user per month | $35 per user per month | CRM integrations, 24/7 support, multiple offices |
| Enterprise | Contact sales | Contact sales | 99.9% uptime, single sign-on, unlimited office locations |
Connect has a 14-day free trial. Dialpad's AI Agent is sold separately with conversation-based pricing: you buy a pool of AI Agent Credits, and a conversation uses credits only when the AI looks something up or takes an action such as scheduling, routing or an order lookup. Dialpad doesn't publish the credit price. You get it from sales.
ModPhone's plans are Starter at $49 a month (200 minutes, 200 texts), Growth at $99 (500 minutes, 500 texts, website chat) and Business at $299 (1,500 minutes, 1,000 texts, email agent, phone menus). Business is the plan most customers pick. There is no per-user fee, and every plan has unlimited team members who can read conversations and change settings.
For a 10-person office, Dialpad Connect Standard runs $150 a month billed yearly, or $270 month to month, before any AI Agent credits. ModPhone costs the same whether 2 or 20 people use the dashboard. The two numbers pay for different things, though: Dialpad's gives ten people a phone line, and ModPhone's gives you an agent that answers the calls.
Side by side
| Dialpad | ModPhone | |
|---|---|---|
| What it is | Business phone system, contact center and AI agents | AI receptionist for one phone number (more on Enterprise) |
| Pricing | Per user per month, plus AI Agent credits by quote | Per month, with minutes and texts included |
| Phone lines for your staff | Yes | No |
| Video meetings and team chat | Yes | No |
| Answers callers without a person | Through the separately priced AI Agent | Yes, on every plan |
| Published price for the AI | No, contact sales | Yes, $49 to $299 a month |
| Setup | Set up per user for your team | Built from your website; live on a real number in about 10 minutes |
| Trial | 14 days for Connect | 30 days, with a phone number, 100 minutes and 100 texts, no card |
Where Dialpad is the better choice
You need phones for your people. If you're replacing an old desk phone system, moving staff to softphones, or opening a second office, Dialpad handles calling, messaging, apps and meetings in one place. ModPhone doesn't give your employees phone numbers.
You run a contact center. Dialpad sells a contact center product, Dialpad Support, and lists tools such as live coaching, scorecards and workforce management for teams of human agents. ModPhone is designed to take calls off your team's plate, not to manage a room full of agents.
You want one vendor for everything. If your IT group prefers a single contract that covers phones, meetings, messaging and AI agents, with enterprise features like single sign-on, Dialpad covers more ground.
Where ModPhone is the better choice
You already have phones and need the calls answered. ModPhone works in front of whatever you use today, Dialpad included. You forward missed or after-hours calls to your ModPhone number, and the agent answers.
You want to see the price before you talk to anyone. ModPhone's plans are published, and you can start the 30-day trial without a sales call, and nothing is charged unless you choose a plan.
You want the caller's request handled on the call. ModPhone reads your website and documents (PDFs, Word files, Google Drive or OneDrive folders) and answers from them, and you can review and edit every fact it learned. It books into Google Calendar or Outlook, texts the caller a confirmation or a link, and emails your team a summary with a link to the transcript after every call. It speaks 30+ languages and switches mid-call. The same agent can answer texts, website chat and email from one knowledge base.
A school district office is a good example. It already has a phone system and staff who answer during the day. The problem is the parent calling at 7:40pm about a bus route or tomorrow's early dismissal. That's the gap ModPhone fills. See schools and districts.
Using both
If your team is on Dialpad, you can keep it. Set up forwarding so unanswered or after-hours calls go to your ModPhone number, and add your Dialpad users' numbers as ModPhone transfer destinations or departments. When a caller asks for billing, the agent transfers the call to that number. Transferred calls show your agent's number as the caller ID, so save it in your team's contacts, and the caller's own number and the call summary are in your ModPhone call history and alert emails.
Common questions
Is ModPhone a replacement for Dialpad?
No. Dialpad is a phone system that gives each employee a line, apps and meetings. ModPhone is an AI receptionist that answers callers on one number and handles their requests. You can keep your phone system and add ModPhone to answer the calls nobody picks up.
Does Dialpad have an AI receptionist?
Dialpad sells AI Agents, which it describes as autonomous voice and chat agents that can hand off to people. They are priced with conversation credits, and as of September 2026 Dialpad doesn't publish the price, so you need a quote from its sales team.
How much does Dialpad cost for a 10-person office?
As of September 2026, Dialpad Connect Standard is $15 per user per month billed yearly, or $27 month to month, so $150 or $270 a month for ten people. Pro is $25 yearly or $35 monthly per user. AI Agent credits are extra.
Can ModPhone transfer calls to my Dialpad users?
Yes. ModPhone can transfer to any phone number, so you can enter your Dialpad users' numbers as the main transfer number or as departments. With waterfall routing turned on, it rings a list of numbers in order and the person who answers presses 1 to accept the call.
Try it next to your current system
Forward one line's missed calls to a ModPhone trial number for a week, or start with the demo built from your own website.