Goodcall and ModPhone are both AI receptionists, and on a first look they do the same job: answer the phone when you can't. The clearest difference is how they charge. Goodcall prices each agent by the number of different people who call it in a month, with unlimited minutes. ModPhone prices by the month with a set number of minutes. Neither model is cheaper for everyone, so it's worth doing the math with your own call log.
How Goodcall prices, as of September 2026
From Goodcall's pricing page, billed monthly:
| Goodcall plan | Price per agent | Unique customers a month | Other limits |
|---|---|---|---|
| Starter | $79 | 100 | 3 team members, 3 directory contacts, 7 days of call details |
| Growth | $129 | 250 | 9 team members, 25 directory contacts, 30 days of call details |
| Scale | $249 | 500 | 50 team members, 500 directory contacts, unlimited call details |
Every plan has unlimited minutes. Each unique customer past your allowance costs $0.50. Paying yearly takes 15% off ($66, $108 and $208 a month). Goodcall defines a unique customer as a caller with a unique phone number who calls and interacts with your agent in a given month, and says robocalls, numbers you block and callers who never say anything don't count. Directory contacts are the people calls can be transferred to.
ModPhone's plans, for comparison:
| ModPhone plan | Price | Included each month | Extra minutes |
|---|---|---|---|
| Starter | $49 | 200 minutes, 200 texts | $0.15 |
| Growth | $99 | 500 minutes, 500 texts, website chat, webhooks | $0.12 |
| Business (most popular) | $299 | 1,500 minutes, 1,000 texts, email agent, HubSpot and GoHighLevel | $0.10 |
Every ModPhone plan includes one phone number, unlimited team members, appointment booking, transfers and call transcripts.
Which model costs less for you
Two quick examples, both assuming prices as of September 2026. Plug in your own numbers.
An auto repair shop gets calls from 150 different people a month, and the calls run long: estimates, "what did the mechanic find", "can you look at a noise today". Say six minutes each, so 900 minutes. On Goodcall that fits in Growth at $129. On ModPhone it's Growth ($99) plus 400 extra minutes at $0.12, or $147. Goodcall is cheaper here.
A town clerk's office gets short, repetitive calls from 400 different residents a month: trash pickup days, office hours, where to pay a water bill. Say two minutes each, so 800 minutes. On Goodcall that's Growth ($129) plus 150 extra unique customers at $0.50, or $204, or Scale at $249. On ModPhone it's Growth plus 300 extra minutes, or $135. ModPhone is cheaper here.
The rule of thumb: long calls from a limited number of people favor Goodcall's unlimited minutes. Short calls from lots of different people favor ModPhone. If your volume swings with the season (a tax office in April, a school district in August), check both months.
What happens on the call
Price is only half of it. The other half is what the agent can do once it picks up, and that's where you should test both products with your own questions.
ModPhone is built to finish the request rather than take a message. It learns your business from your website, PDFs, Word files and Google Drive or OneDrive folders, and shows you every fact it learned so you can fix the ones that are wrong. It books into Google Calendar or Outlook and texts the caller a confirmation. It can text a caller a link or an address in the middle of the call. It speaks 30+ languages and switches when the caller does. The same agent can answer texts on every plan, website chat from Growth, and email on Business, all from one knowledge base. After each call your team can get an email with the summary and a link to the transcript, and calls that need follow-up land in a list so nobody forgets them.
On Goodcall's side, its pricing page lists a Zapier integration built into the app, support for Google Voice, and transfers to the directory contacts on your plan. Its homepage mentions appointment booking, Google Calendar and Google Sheets, and sending caller details by text, email or to your CRM. For anything else, ask Goodcall directly. A short list worth checking with any AI receptionist:
- Can it answer from a 40-page PDF, and can I see and edit what it learned?
- Can it book into my calendar during the call, or only send a link?
- Which languages does it speak, and can it switch mid-call?
- Can it answer texts, website chat and email with the same knowledge?
- What does my staff see after a call, and where do unresolved calls go?
Who should pick Goodcall
Your calls are long and come from a steady set of customers, so unlimited minutes save you money. You run your follow-up through Zapier already, or you use Google Voice. You like a per-agent price with unlimited minutes on each line.
Who should pick ModPhone
You get many short calls from many different people. Your callers ask questions whose answers live in documents as well as on your website. You want texting, website chat or email handled by the same agent. You serve callers in several languages. Or you just want to try it at length first: the ModPhone trial runs 30 days and includes a real US phone number, 100 minutes and 100 texts, with no card.
Common questions
Is Goodcall cheaper than ModPhone?
It depends on your calls. As of September 2026, Goodcall starts at $79 a month per agent with unlimited minutes and 100 unique callers, and ModPhone starts at $49 a month with 200 minutes. Goodcall tends to win when calls are long and come from the same people; ModPhone tends to win when many different people make short calls.
What counts as a unique customer on Goodcall?
Goodcall counts a caller with a unique phone number who calls and interacts with your agent in a given month. Robocalls, numbers you block and callers who never speak to the agent don't count, according to its pricing page. Each unique customer past your plan's allowance costs $0.50.
Do spam calls use up ModPhone minutes?
Calls you block don't. ModPhone lets you block individual numbers or whole area codes; a blocked call is hung up immediately, uses no minutes and triggers no alerts. Spam that isn't on your block list is answered like any other call, so add repeat offenders to the list.
Can I keep my existing number with ModPhone?
Yes. Forward your business line to your ModPhone number. Conditional forwarding sends only the calls you miss, and your carrier can forward every call if you want the agent to take all of them.
Test it on your own calls
Build a ModPhone agent from your website on the demo page and put the five questions above to it, then do the same with Goodcall.