Your Customers Don't Wait for Business Hours. Neither Should Your Support.
ModPhone virtual agents take orders over the phone or chat, handle order inquiries, process returns, and answer product questions instantly - 24/7 in 30+ languages.
What we cover.
Online Stores
Order status, shipping questions, product availability - your virtual agent handles every call without delay.
DTC Brands
Build customer loyalty with instant phone support that matches your brand voice and knows your products inside out.
Marketplaces
Multi-vendor support inquiries routed and resolved instantly, keeping both buyers and sellers satisfied.
Subscription Boxes
Manage subscription changes, skip requests, billing questions, and delivery schedule inquiries effortlessly.
Fashion & Apparel
Sizing guides, fabric questions, style recommendations, and return processing handled by your virtual agent.
Food & Beverage
Ingredient questions, allergen info, order modifications, and delivery scheduling - all answered instantly.
Things people ask us.
Can customers place orders over the phone with ModPhone?
Yes. With Shopify integration, callers can search for products by name or description and actually place orders over the phone or via SMS — not just check order status.
Does ModPhone handle order status inquiries?
Yes. ModPhone connects to your e-commerce platform to provide real-time order status, tracking information, and delivery estimates.
Can ModPhone handle returns and exchanges?
ModPhone answers return policy questions, initiates return requests, and routes complex cases to your support team with full order details.
Can ModPhone look up order status and shipping for callers?
Yes, on Pro mode. Callers get order status, shipping estimates, and tracking info without tying up a human. SMS verification before surfacing full order details protects PII.
Does it handle returns, refunds, and exchanges?
The agent can walk callers through your return policy, start the RMA process, and either email the return label or transfer complex cases to a human. Policy is whatever you configure.
Can it take phone orders directly into my Shopify store?
Yes. Paste your store domain (Fast mode) and the agent searches your catalog variant-by-variant, quotes real prices, and texts the caller a ready-to-pay Shopify cart link. No app install required.
Will it text the caller a payment link instead of taking card details over the phone?
That's the default flow. The agent confirms the order by voice, texts a secure Shopify checkout link, and the caller pays on their own device. Lower PCI risk, higher conversion.
ModPhone in your market.
New York
Local AI phone agent answering 24/7.
Los Angeles
Local AI phone agent answering 24/7.
Chicago
Local AI phone agent answering 24/7.
Houston
Local AI phone agent answering 24/7.
Atlanta
Local AI phone agent answering 24/7.
Miami
Local AI phone agent answering 24/7.
Boston
Local AI phone agent answering 24/7.
San Francisco
Local AI phone agent answering 24/7.
More Sales. Fewer Missed Calls.
Try your virtual agent right now. See exactly how it sounds for your customers.