Shoppers get answers at any hour, from your own store policies.
ModPhone answers product, shipping and return questions by phone, text and chat, using your own site and documents. With Shopify connected it can look up products and text the caller a checkout link, and it hands anything tricky to your team with the details captured.
1,500+ calls a month answered for Greenville Humane Society, in English and Spanish, around the clock.
1,400+ calls since March on a large school district’s parent line, 95% of them after the office closed.
Tax firms and auto shops use it for client questions, transfers and appointments.
Read the customer stories →Stores it works for
Online stores
Shipping, returns and product questions answered from your store policies and catalog.
DTC brands
Phone and chat support in your brand’s voice, answering from your own product pages.
Marketplaces
Buyer and seller questions answered, with anything account-specific routed to your team.
Subscription boxes
Skip, pause and billing questions answered from your policies, with change requests passed to your team.
Fashion and apparel
Sizing, fabric and return-policy questions answered from your own size guides and pages.
Food and beverage
Ingredient, allergen and delivery questions answered from your product information.
Questions online stores ask
Can customers place orders over the phone with ModPhone?
Yes. With Shopify integration, callers can search for products by name or description and place orders over the phone or by text.
Does ModPhone handle order status inquiries?
Yes. ModPhone connects to your e-commerce platform to provide real-time order status, tracking information, and delivery estimates.
Can ModPhone handle returns and exchanges?
ModPhone answers return policy questions, initiates return requests, and routes complex cases to your support team with full order details.
Can ModPhone look up order status and shipping for callers?
Yes, on Pro mode. Callers get order status, shipping estimates, and tracking info without tying up a human. SMS verification before surfacing full order details protects PII.
Does it handle returns, refunds, and exchanges?
The agent can walk callers through your return policy, start the RMA process, and either email the return label or transfer complex cases to a human. Policy is whatever you configure.
Can it take phone orders directly into my Shopify store?
Yes. Paste your store domain (Fast mode) and the agent searches your catalog variant-by-variant, quotes real prices, and texts the caller a ready-to-pay Shopify cart link. No app install required.
Will it text the caller a payment link instead of taking card details over the phone?
That's the default flow. The agent confirms the order by voice, texts a secure Shopify checkout link, and the caller pays on their own device. Card numbers never go over the phone.
ModPhone in your city
Hear it answer for your store.
Try it on your own website in about 30 seconds, or start a free 30-day trial with a real phone number included. No credit card.